Procédure pour faire réparer votre ordinateur HP en Europe : HP How To For You | Assistance HP

Procédure pour faire réparer votre ordinateur HP en Europe : HP How To For You | Assistance HP


today we’re going to show you what to do when you need a repair for your HP computer hi and welcome to HP how to for you HP’s customer support vlog I’m Steph and this is bill and we’re here to bring you tips tricks and how-to information to help you get the most out of your HP products today we’re going to show you what to do when you need a repair for your HP computer this video is for customers in the UK Ireland Spain Portugal France Italy Germany Austria Denmark Belgium Netherlands Luxembourg Switzerland Poland and Hungary if you’re in the US or Canada please view our other repair video you can find the link in our description below for other countries please consult w w HP comm for your support options if you’ve already contacted HP support then go to the time that we’re flashing on the screen if not keep watching first check out HP support online visit the HP support site and HP support assistant it could be that your product has a software problem that can be solved without repair you can also check out our virtual agent to get help just type in your question and it will give you solutions and diagnostics even if your product does not power on you can visit the HP support website with another device and try to solve the issue that way if none of the tips you find online worked for you then you can contact HP there could be a charge if your unit is out of warranty when you contact HP our agents will troubleshoot your product issue they’ll ask you questions about the issue you are experiencing as well as win and how the issue comes up this will help HP repair your product if it has determined that you need to send your product in to HP for a repair our our agent will ask for your address make sure you give your whole address including things like apartment number floor or entrance location to make sure the carrier can find you you’ll also be asked to provide your email address so that you can the status of your repair the agent will propose a pickup date for the carrier to pick up your product or find a nearby carrier location for drop off and pick up after your conversation with our agent you’ll receive an email from HP that summarizes the steps you need to take make sure you check that your physical address is correctly listed on the email you’ll also receive emails at every step of the process and if there’s any issue HP will contact you to resolve it if you don’t see your emails you might need to check your junk or clutter folder now here are a few steps you need to take before packing up your unit remove all accessories not related to the failure prior to shipping do include the AC adapter and power cord but do not remove any internal components of the PC also remove or disable all your passwords so the repair center can test your unit and very important backup your data in most cases the repair center will do a full system recovery which returns your product to the original factory settings which eliminates the possibility that software is the cause of the issue this will also erase all your data and HP is not responsible for data loss so please don’t forget back up your data on the date you scheduled the carrier will come with a box pack you’re defective unit in the box you’ll see that the box contains packaging material packaging instructions carry your contact information and a prepaid shipping label or if you’ve chosen the drop-off option you will receive the shipping label by email please pack up your product in a rigid and resistant box [Music] don’t forget the shipping label then bring it to the drop-off location or just hand it back to the carrier you can check your service order status @ww hp.com/support number once the product is fixed the repair center will thoroughly test it and ensure it’s fully functional before shipping it back to you you’ll receive a notification that it has been shipped or that you can pick it up at the same location where you dropped it off the whole process normally takes one to three weeks depending on your country location the HP support agent will let you know the timing and what to expect there you have it you’ve got your product back repaired and ready to go please take the opportunity to complete the repair survey you received in one of your confirmation emails we appreciate you taking the time to tell us how we performed so that we can continue to improve the care we provide and that’s a wrap you can find more videos like this on our youtube channel at youtube.com slash HP support you can also find us on twitter and facebook at our support channels and on our support community at community hp.com you can find us and other people just like you answering questions about your HP products bye [Music] you [Music]

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